Shipping options, delivery times, and how to track your order
What you need to know
How we deliver your order
We aim to get your order to you quickly and safely. Below you’ll find everything you need to know about shipping methods, delivery times, and how to track your parcel.
Shipping methods & times
We ship via trusted couriers. Estimated delivery from dispatch:
Method
Estimated time
Standard delivery
3–5 business days
Express delivery
1–2 business days
Next-day delivery
Next working day*
*Order before 2 PM for next-day delivery. Subject to availability and postcode.
Delivery areas
We deliver across the UK and selected international destinations.
Free standard shipping on orders over a set threshold (see below).
Express and next-day options available for most UK postcodes.
Some remote areas may have slightly longer delivery times.
Need a specific delivery date? Add a note at checkout or contact us after ordering.
Order processing
Orders are processed on business days (Monday–Friday, excluding bank holidays).
Orders placed before the cut-off are usually dispatched the same or next working day.
You’ll receive an email with tracking information once your order has been shipped.
Delivery time is calculated from the date of dispatch.
Track your order
Once your order is on its way, you can track it easily.
Use the link in your shipping confirmation email.
Or log in to My Account and view your order history.
Tracking is usually updated within 24 hours of dispatch.
Questions about your delivery? Our hotline and Contact Us page are here to help.
International delivery
We ship to many countries. International orders may take 5–14 business days depending on destination and customs.
Customs or import charges are the responsibility of the recipient.
Delivery times are estimates and not guaranteed for international shipments.
Free shipping
Enjoy free standard delivery when you spend above our threshold (see banner at the top of the site for the current offer).
Free 30-day money-back guarantee on eligible items.
Quality guarantee on all products—see our policies for full details.
Promotions and free-shipping thresholds may change. Check the homepage or cart for current offers.
Need help with delivery or have a question about your order? Contact our team — we’re here to help.